Strengthen your career at Oxford Athletic Club
Our facility and our staff are amongst the best in the country. Join our team of professionals and you'll be part of an elite team of highly-qualified leaders in the health and wellness industry. You will become part of an engaging and highly-motivated community.
Position Title: Junior Membership Sales Advisor
Department: Membership
Reports to: Membership Director
Supervision Received: Direct
Status: Full-time, Salary, Exempt
Summary
Oxford Athletic Club is the most extensive private health and fitness club in the Pittsburgh area and is nationally recognized by International Health, Racquet, and Sports Associations (IHRSA) for excellence. We are currently looking for a full-time Junior Membership Sales Advisor who can introduce potential future members to the joys of maintaining a healthy lifestyle as well as helping to create a positive member experience for increased member retention. Successful candidates would be available to work weekdays, evenings and weekends.
Job Duties
- Responsible for answering phone inquiries and setting up Club tours for prospective members.
- Maintains records of all contacts, tours, and contracts as directed. Becomes familiar with and works with the Club’s computerized tracking and follow up system.
- Maintains contact with members after the sale to ensure a smooth orientation to the Club and to become aware of any problems that would affect member retention.
- Follows up with prospective members and member referrals.
- Attends special Club-wide events as directed and needed.
- Responds to member concerns in a timely manner and refers them to the proper department head or staff member when appropriate.
- Maintains familiarity with Club facilities, services, and policies to answer member and prospective member questions.
- Advises members on status and classification changes and processes paperwork when necessary.
- Adheres to all Oxford Athletic Club of Wexford personnel policies regarding hours, dress, etc.
- Participates in the Manager on Duty program.
- Performs other duties as reasonably assigned by supervisors, managers, senior staff, and the General Manager.
Education & Training:
- Three or more years in a sales-oriented role required
- Bachelor’s Degree in Marketing, Sales, or Business preferred
Skills & Abilities:
- Possess basic sales skills, with previous sales experience preferred.
- Displays an outgoing, service-oriented personality and professional appearance and demeanor.
- Strong verbal and written communication skills.
- Self-motivated team player.
- Computer literate.
- Passionate and enthusiastic about the health and fitness industry.
- Dedicated to continuous improvement of self, his/her job skills, and Oxford Athletic Club.
Working Conditions:
- Physical stamina and mobility including ability to reach, kneel, and bend
- Ability to lift, push, and pull required load (usually about 30lbs.)
Compensation:
- Full time, exempt status
- Salary plus Commission
- Complimentary Employee Club Membership
- Health Benefits split with Company
Position Title: Front Desk Supervisor Morning Opener
Department: Front Desk
Reports to: Front Desk Supervisor
Supervision Received: Direct
Status: Part-time, Hourly
Summary
The front desk supervisor is in charge of supervising day-to-day front desk activities. They ensure the front desk tasks are done correctly and provide support for the front desk employees. Front desk supervisors must follow strict company protocols, uphold their staff to the same protocols and make prompt decision in case of issues. This supervisor position is an Opener position and will be required to work the opening shift from 4:30a-9:30a, 4-5 days a week.
Job Duties
- Opens the Club 4-5 days per week
- Completes First Aid / CPR Certification within 90 days of start date.
- Uses time clock to clock in and out for every shift.
- Comes to work in proper uniform as per the current uniform policy. Name tag is to be worn.
- Exhibits a “Member Friendly and Member First” mentality and ‘actions without excuses’.
- Answers telephone promptly with appropriate greeting
- Greets all members who enter the front door.
- Maintains a visible presence during shift.
- Personal cell phone use is not permitted while on duty.
- Provide a high level of personalized attention to members. Staff on duty should be constantly monitoring the area and making eye contact with members.
- Provide keys to lockers for members/guests.
- Create front desk staff schedule, operate front desk equipment and process customer requests.
- Be able to stand for 5-6 hours per shift.
- Monitors check-in process to insure only active members and their guests are accessing the facility.
- Maintains an exceptionally clean work environment around the front entrance of the Club, around the computers, countertops and front desk area.
- Assists with and promotes special events and programs to the Club Membership by keeping current with Club events, flyers and meeting information.
- Resolves any Member issues through effective customer service skills and by referring issue to the appropriate manager. Contact Front Desk Supervisor or Manager on Duty (MOD) if unsure of how to resolve a situation.
- Enforces current OAC Club and departmental policies by keeping current with changes and utilizing effective communication skills.
- Performs first aid and emergency responder techniques by maintaining CPR/AED and First Aid Certification. Must be aware of appropriate emergency response.
- contact MOD immediately in case of emergency
- contact management on site to inform them of emergency as soon as possible
- Attends scheduled departmental meetings and educational training sessions.
- Supports supervisors and fellow staff in providing quality programs and services to our Members as well as incorporating an atmosphere where we are constantly striving to exceed one’s expectations.
- Completes all other tasks as assigned by Department Supervisor, Director, or Club Managers.
Education & Training:
- High School degree or GED
- Current CPR and First Aid Certification preferred
- Basic computer knowledge
- In-house training on policies and procedure as provided by management
Work Experience:
- Retail or customer service-based employment
Skills & Abilities:
- Needs to be energetic, enthusiastic and pleasant. Must be able to work independently and possess an outgoing personality. Maintain a professional manner, discretion, and appearance. Excellent verbal / written communication and promotional skills are necessary. Grasp new and existing procedures while working in a potentially stressful environment.
Working Conditions:
- Physical stamina and mobility including ability to reach, kneel, and bend
- Ability to lift, push, and pull required load (usually about 30lbs.)
Compensation:
- Part-time, non-exempt status
- $12.00/hr
- Complimentary Employee Club Membership (*must maintain 15 hours per week)
Position Title: Personal Trainer
Department: Fitness
Reports to: Director of Fitness
Supervision Received: Direct
Status: Part-time, Hourly
Summary
Our Personal Trainers are experts in fitness training and work with our members to reach their exercise and wellness goals. Personal trainers assess their customers’ bodily strengths and weaknesses and create customized workout plans. They provide physical and mental guidance and monitor customers' progress on a regular basis. They also make sure that customers don’t get injured while training.
Job Duties
- Talk to members about their goals and introduce them to our personal training packages
- Evaluate clients’ fitness levels and health conditions
- Build individualized exercise programs
- Explain exercises in detail and suggest alternatives if needed
- Monitor progress of clients’ fitness levels
- Explain safe and proper use of gym equipment
- Lead both individual and group training sessions
- Research on new exercise techniques and trends
- Promote the gym’s fitness packages and plans
- Perform CPR and administer first aid in case of emergencies
- Inform clients about on gym safety and hygiene guidelines
- Build a positive and trusting relationship with customers
- Advise customers on how to change nutritional and lifestyle habits as needed
Education & Training:
- High School Diploma; a degree in Kinesiology or Sports Science is a plus
- Personal training or group training certification required
Work Experience:
- 2+ years of previous experience as a personal trainer or group fitness instruction
- Sales experience is a plus
Skills & Abilities:
- Knowledge of various fitness programs, from basic exercises to more challenging training sessions
- Ability to guide and motivate clients
- Available to work flexible hours
- Excellent communication skills
- Certificates in CPR and first aid
Working Conditions:
- Physical stamina and mobility including ability to reach, kneel, and bend
- Ability to lift, push, and pull required load (usually about 30lbs.)
Compensation:
- Part-time, non-exempt status
- Complimentary Employee Club Membership (*must maintain 15 hours per week)